Return & Warranty
Within 30 Days - If you aren’t satisfied with the quality of the items you receive, you may initiate a Return Request within 30 days from the date of the item’s arrival. All return requests are subject to evaluation and our friendly Customer Service will be glad to guide you through it.
Note:
1. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You can take a photo and contact with us to confirm before sending the item back.
2. We don’t offer Free Return Shipping nor do we provide refunds for any fees that may result from shipping a Return.
3. To ensure that your Return is valid and eligible for a refund:
4. Always process a return in accordance with our Return procedure
5. Be sure to provide the tracking number as soon as you ship your return
6. Please take time read through our Refund Policy, for more information on how much you may expect to receive for a return.
Exchange policy
We don't provide replacement service due to accidents, natural disasters, operating errors, incorrect use of the environment, deliberate damage, failure to disassemble the product damage, etc.
We are happy to serve you in the following situations:
Your arrived items are damaged due to transportation; When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear. However, if damage occurs to the item(s) in your shipment, please retain the box, the packing materials, and the items inside and either message us or call us immediately.
Please email us and provide the order number, pictures, or videos for the fastest service.
Refund Policy
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within any applicable return days as applied by your bank. The time for the refund to arrive depends on your payment method, generally about 1-7 business days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@grandjoyfaucet.com.
International shipments: If we ship your toys to your country and you fail to communicate with the shipping company to arrange receipt of your package, the shipping company will destroy your package and you will not be refunded from us. Nor will we take the item back or reimburse you for the cost of the item or shipping.
You can review the most current version of the Return & Refund Policy & Warranty at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Return & Refund & Warranty Policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Return & Refund & Warranty Policy constitutes acceptance of those changes.
Note
The scope of return policy is limited to orders with purchase records on our official site, Amazon and Walmart. For purchases made through our authorized resellers, please contact them directly.
The above statement does not provide warranty service for product damage due to accidents, natural disasters, operating errors, incorrect usage environment, intentional damage, and failure to disassemble following the product manual.